Versand
SHIPPING & DELIVERY POLICY
Last updated: 15.09.2026
Thank you for visiting and shopping at HKT DREAM LTD. We are dedicated to delivering your orders quickly and securely. As a UK-registered company, we partner with specialized global fulfillment centers and elite courier networks to ensure a premium delivery experience.
1. Order Processing Time
All orders are securely processed and prepared for shipment within 24 hours. Orders are not processed, shipped, or delivered on weekends or public holidays. In rare cases of exceptionally high seasonal volume, processing may take slightly longer, and we will notify you via email if any significant delays arise.
All orders are securely processed and prepared for shipment within 24 hours. Orders are not processed, shipped, or delivered on weekends or public holidays. In rare cases of exceptionally high seasonal volume, processing may take slightly longer, and we will notify you via email if any significant delays arise.
2. Shipping Rates & Delivery Estimates
Our standard delivery timeline is generally 5-8 business days. Please note that depending on courier operational volume, seasonal demands, or your specific location, delivery times may occasionally extend up to 10 business days.
Our standard delivery timeline is generally 5-8 business days. Please note that depending on courier operational volume, seasonal demands, or your specific location, delivery times may occasionally extend up to 10 business days.
- Standard Shipping: 5 - 8Business Days (Can take up to 10 business days due to courier volume or remote locations).
- Shipping Cost: Free Shipping on all orders.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has been dispatched from our designated fulfillment hub, containing your tracking number(s). The tracking number will become active within 24-48 hours. You can track your package directly through our website or the courier's official portal.
You will receive a Shipment Confirmation email once your order has been dispatched from our designated fulfillment hub, containing your tracking number(s). The tracking number will become active within 24-48 hours. You can track your package directly through our website or the courier's official portal.
4. Customs, Duties, and Taxes
All orders placed on our website are processed with all-inclusive pricing. Applicable import duties, VAT, and taxes are fully covered and managed through our automated global logistics system. You will not be required to pay any additional customs fees, delivery charges, or handling fees upon the arrival of your package.
All orders placed on our website are processed with all-inclusive pricing. Applicable import duties, VAT, and taxes are fully covered and managed through our automated global logistics system. You will not be required to pay any additional customs fees, delivery charges, or handling fees upon the arrival of your package.
5. Damages and Lost Packages
Our logistics partners conduct strict quality control before dispatching your items. However, if your order arrives damaged or is lost in transit, please save all packaging materials and damaged goods, and contact our support team at hktdream1@gmail.com within 48 hours of the delivery status. We will swiftly arrange a replacement or solution.
Our logistics partners conduct strict quality control before dispatching your items. However, if your order arrives damaged or is lost in transit, please save all packaging materials and damaged goods, and contact our support team at hktdream1@gmail.com within 48 hours of the delivery status. We will swiftly arrange a replacement or solution.