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RETURN & REFUND POLICY
Welcome to HKT DREAM. We are committed to ensuring our customers have a seamless and satisfying shopping experience. As a UK-based company, we work with global logistics networks to deliver high-quality products directly to your doorstep.
1. Delivery & Order Processing Time
Our standard delivery time is generally 3 to 5 business days. However, depending on high courier volume, seasonal demand, and your specific location, delivery may take up to 7 business days. We process all orders swiftly from our dedicated fulfillment centers to minimize any delays.
Our standard delivery time is generally 3 to 5 business days. However, depending on high courier volume, seasonal demand, and your specific location, delivery may take up to 7 business days. We process all orders swiftly from our dedicated fulfillment centers to minimize any delays.
2. 14-Day Return Window
In accordance with UK consumer regulations, you have the right to return your item within 14 days of receiving it. To be eligible for a return, your item must be:
In accordance with UK consumer regulations, you have the right to return your item within 14 days of receiving it. To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it.
- In its original, undamaged packaging.
3. Return Process & Shipping Costs
- To initiate a return, please contact our support team at hktdream1@gmail.com with your order number.
- Once your return request is reviewed, we will provide you with the appropriate return shipping address of our designated quality control and inspection hub.
- Unless the item is defective or incorrect, the customer is responsible for paying the return shipping costs.
4. Refunds
Once your return is received and inspected at our hub, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Once your return is received and inspected at our hub, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged or is incorrect, please contact us immediately within 48 hours of delivery with clear photographs of the item and packaging. We will arrange a free replacement or a full refund.
If your item arrives damaged or is incorrect, please contact us immediately within 48 hours of delivery with clear photographs of the item and packaging. We will arrange a free replacement or a full refund.